Oscan Elevators: Elevator Automation Software, Hyderabad
Oscan Elevators: From Manual Everything to One System in Hyderabad
By Miss. Nutan Mandal, ElevatorPlus ·
In short: In a lift company where every follow-up depends on someone remembering, growth adds coordination faster than it adds profit. Oscan Elevators in Hyderabad ran sales, service, installations and AMCs on phone calls, WhatsApp and spreadsheets. It moved all of them onto one system with elevator automation software, department by department, with each person trained on their own daily work. Its CEO said in February 2026: "Initially we used to do all the things manually. Now it is completely automated."
Key takeaways
- Manual work hides in follow-ups, not in the jobs themselves. At Oscan, every update and reminder depended on a person remembering it.
- Automating one department moves the bottleneck to the next. Oscan automated sales, service, installations and AMC together, so no department was left feeding the others by phone.
- Installation progress by phone call does not scale. Oscan checked site status by calling supervisors one by one until installation stages moved into the system.
- Spreadsheets were always behind. AMC and payment data was updated after the fact, so decisions ran on old numbers.
- The evidence is early, and honest about it. The CEO's quote was recorded in February 2026, shortly after onboarding. It confirms time saved, not long-run figures.
What this guide covers: Where manual work hides · Who Oscan is · What was breaking · What changed · What the owner says · What to measure · What you can automate this week · FAQs
Where does elevator automation software actually save time?
Take one working day and count the calls your office makes that are only asking for a status. "Has the technician reached?" "Is the site ready for the machine?" "Did the customer pay?" Most lift companies have never counted these. They are the real cost of running manually.
Each of those calls exists because the information lives with one person, not in a system. Elevator automation software does not remove the work. It removes the asking.
If you want the plain definition of this category first, read What Is Elevator Service Software? A Straight Answer for Lift Companies.
Who is Oscan Elevators?
| Detail | Oscan Elevators |
|---|---|
| Company | Oscan Elevators Pvt. Ltd. |
| City | Hyderabad, Telangana, India |
| What they run | Installations and service across Hyderabad |
| Leader | Mr. Shyam Kishan Varma, CEO |
| Testimonial recorded | February 2026 |
What was breaking at Oscan?
Oscan had been growing steadily in the Hyderabad market. Every part of the operation was still manual.
| Department | How it ran before | What it cost |
|---|---|---|
| Sales | Enquiries tracked informally | Follow-ups depended on memory |
| Service | Complaints managed over phone calls | No status without another call |
| Installations | Progress checked by calling each site supervisor | No single view of all sites |
| AMC and payments | Spreadsheets updated after the fact | Data always behind reality |
The team was working hard. Too much of that effort went into coordination, follow-ups and chasing updates.
The owner could see the ceiling. More jobs meant more coordination, not more profit. Each new installation added calls. Each new AMC added rows to a sheet someone had to remember to update.
Telangana adds a specific twist. The state has no lift Act in force, so the only record obligation is the company's own maintenance contract. We set out what Telangana's lift rules actually require separately. With no state log book to keep you disciplined, your own system is the only record you have.
What changed when Oscan moved to ElevatorPlus?
Our team started by mapping each department's workflow and marking where manual effort could be replaced. Then the setup went department by department.
Sales
Lead follow-ups, quotation generation and sales pipeline tracking moved into the system. Enquiries no longer depend on someone remembering them. This is the lead capture and follow-up side of ElevatorPlus.
Service
Complaints now route with auto-assignment and status tracking, and customers get notifications. The office stops calling to ask where a technician is.
Installations
Installation workflows run with stage transitions, alerts and material tracking. Site status sits in the system instead of in a supervisor's phone. That is installation project tracking, stage by stage.
AMC and payments
AMC renewal reminders were set up, along with payment logging: every payment received and the next due date recorded against the customer, with a reminder to the team when a collection follow-up is due. ElevatorPlus sends AMC reminders 60 days, 30 days and 1 day before expiry.
Training
Every team member was trained on their own daily workflow, not the whole system. Adoption support followed, so the team moved off old habits rather than running both.
The reason to do all four together is simple. Automate only service, and the office still phones the sales team for quotes. Automate only sales, and installations still run on calls. Oscan applied it across every department at once, so the whole business felt the change.
👉 How many status calls does your office make in a day? Count them in a 30-minute walk-through →
What does the owner say?
"ElevatorPlus has helped me a lot actually. Initially we used to do all the things manually. Now it is completely automated. It saves us a lot of time. We recently onboarded it and started working on it, and it saves us more time which we can put into some other thing. Overall it is a good experience for me."
Mr. Shyam Kishan Varma, CEO, Oscan Elevators Pvt. Ltd., Hyderabad (recorded February 2026)
Read it for what it is. This was recorded soon after onboarding, and Mr. Varma says so himself. It tells you the move from manual to automated happened and that it saved time quickly. It does not claim long-run numbers, and neither do we.
That early time saving is the useful signal. A system that only pays off after a year rarely survives to that year. One that saves time in the first weeks gets used.
What should you measure in the first month?
Oscan's quote says the system saved time. Here is how to check the same thing in your own company, without waiting a year.
| What to measure | How to count it | What good looks like |
|---|---|---|
| Status calls per day | Tally calls that only ask for an update | Falling week on week |
| Open complaints with no technician | Read the complaint list each morning | Zero by noon |
| Installation sites with no update this week | Check each site's last stage change | Every live site updated |
| AMCs expiring in 60 days with no action | Filter the AMC list by expiry date | Every one has a named owner |
| Quotes sent with no follow-up | Check the sales pipeline | None older than a few days |
Take the first reading before go-live, from your current registers and sheets. Take it again four weeks later. If the numbers have not moved, the system is not being used, and the fix is training, not more features.
What can any lift company automate this week?
You can start before buying anything. These steps work with any system, or with none.
- Count your status calls for one day. Tally every call or message that only asks for an update. That number is your baseline.
- Pick the department with the most status calls. Usually service or installations. Start there, but plan for the others within weeks, not years.
- Write each department's workflow on one page. From enquiry to quote, complaint to closure, site survey to handover, AMC start to renewal. Mark every step where someone has to remember.
- Replace "remember" with a date and a name. Every follow-up gets a due date and an owner. That is manual automation, and it is the habit software needs anyway.
- Train by role, not by feature. A technician needs to close a complaint on a phone. An accountant needs collections. Nobody needs the whole system on day one.
How ElevatorPlus handles this
Our team maps your departments during onboarding and configures each workflow. Most customers are fully live within 2 to 7 days, with data migration, configuration and team training included.
The technician app runs on Android and iOS in 18 languages, including Telugu, Hindi and English. Training is role-based, so each person learns their own daily work first.
Frequently asked questions
1. What is elevator automation software?
It is software that handles the repetitive follow-ups in a lift company: lead follow-ups, complaint assignment, installation stage alerts and AMC renewal reminders. It replaces the status call, not the technician.
2. Where is Oscan Elevators based?
Oscan Elevators Pvt. Ltd. is in Hyderabad, Telangana. It runs installations and service across the city. Mr. Shyam Kishan Varma is the CEO.
3. What did Oscan automate?
Sales follow-ups and quotations, complaint routing and status, installation stages and material tracking, and AMC renewal reminders, payment logging and collection follow-up reminders. All four departments moved together.
4. When was the Oscan testimonial recorded?
February 2026, shortly after onboarding. It describes the product and Oscan's operations as at that date.
5. Does Telangana have a lift Act?
Telangana has no lift Act in force. The only record obligation is the lift company's own maintenance contract, which makes your own records more important, not less.
6. Should a lift company automate one department first or all at once?
Start with the department that makes the most status calls, but plan all of them. Automating one department alone moves the bottleneck to the next.
7. How long does setup take?
Most customers are fully live within 2 to 7 days, with data migration, configuration and team training included.
📲 Join our WhatsApp channel for compliance tips, updates: ElevatorPlus - Business Automation Tool
Oscan's problem was not a lack of effort. It was effort spent on asking for information that should have been visible.
Most lift companies automate the department that hurts most and stop there. The phone calls just move to the next desk. Oscan treated sales, service, installations and AMC as one operation, which is what they are.
The honest test of any system is whether it saves time early. Oscan's CEO said it did, soon after onboarding. That is the signal worth looking for when you evaluate your own.
👉 Find the status calls your office could stop making. Book the Revenue Leak Walk-Through →
Related reading
- Rohny Elevators: Why a Four-Region Maharashtra Lift Company Stopped Trialling Software
- Ornet Lifts: 680 Lifts Under AMC, Two Offices, One System
- Graand Prix Elevators: ElevatorPlus Case Study
- Elevator Complaint Tracking: Breakdowns to Loyalty
- Why Elevator Technicians Reject Software (And What Works)
About the author. Miss. Nutan Mandal is the Team of ElevatorPlus, the Elevator Business Operating System used by 200+ elevator companies across 20+ countries.
Sources: Drawn from ElevatorPlus onboarding work with 200+ elevator companies across 20+ countries · Client interview and testimonial, Oscan Elevators Pvt. Ltd., February 2026
👉 Follow ElevatorPlus on,
Instagram LinkedIn Facebook YouTube Qoura Substack Twitter
