ElevatorPlus: How to Run Your Operations Stress-Free and 3X Your Business
The elevator industry does not have a demand problem. Walk into almost any lift company and you will find more work than the team can comfortably handle, and a business still running on spreadsheets, WhatsApp groups and one person who remembers everything.
This book is about the second problem.
Pendown Press · First edition, January 2026 · Paperback, 91 pages · ISBN 978-93-6338-999-1
Foreword
The Foreword Is Written by Tak Mathews
Tak Mathews has spent nearly four decades in construction and vertical transportation. He is Principal Consultant at TAK Consulting, a representative on the Lifts and Escalators Standards Committee of the Bureau of Indian Standards, Chairman of the Lifts and Escalators Section of the National Building Code of India, and founder of the Elevator and Escalator Safety Trust.
He wrote the foreword to this book. This is part of what he says in it.
"Most enterprise automation platforms placed finance at the centre, forcing operations and reporting to adapt to financial structures rather than reflecting the realities of elevator field operations. As a result, operations, meant to support growth, began to weaken."
"For those responsible for building, running, and sustaining elevator businesses, this book is not just timely; it is necessary."
Tak Mathews · Principal Consultant, TAK Consulting · Chairman, Lifts and Escalators Section, National Building Code of India
The Elevator Industry Doesn't Struggle With Demand. It Struggles With Systems.
Manual AMC Tracking
Lost contracts and missed renewals due to spreadsheets & paper trails.
Technician Chaos
Zero visibility on where your team is or whether the job was done right.
Inventory Leaks
Parts disappearing and costs rising without a clear digital audit trail.
Quotation Delays
Slow manual quotations causing lost deals to faster competitors.
Breakdown Mismanagement
Delayed response times leading to frustrated clients and damaged reputation.
Scattered Business Data
Critical sales, AMC, and service data scattered across Excel, WhatsApp, and paper files.
Every one of these is survivable on its own. The trouble is that they compound. A missed renewal is a lost contract. A lost contract is a technician with a lighter week. A lighter week is a quotation nobody chased. By the time it shows up in the numbers it looks like a market problem. It almost never is.
What's Inside
Ninety-one pages, fourteen chapters, no padding. It is written for people who already know this business, so it skips the explaining.
Plus two appendices and an epilogue. Appendix A is called When NOT to Systemise Yet, and it argues that some businesses should wait. Appendix B is a self-assessment checklist. The epilogue is called The Calm, Controlled, Scalable Elevator Business.
Three Passages
"Unlike many products that are sold once and forgotten, elevators stay with the customer for decades. Every installation creates a long-term relationship, with expectations that grow year after year."
Chapter 1
"What once worked with 10 elevators begins to fail at 50. What worked with 2 technicians collapses at 15. What was manageable in one city becomes chaotic across locations. On the outside, the business looks active. Phones keep ringing. Teams are constantly moving. Work is getting done. But underneath, control is slowly slipping away."
Chapter 4
"The elevator business does not need more effort. It needs better structure. For years, growth in this industry has been mistaken for busyness. Long days, constant calls, and daily firefighting are often worn as badges of honour. But stress is not a sign of success, and chaos is not a growth strategy."
Epilogue
The Book speaks openly about
Business growth rooted in systems
Moving beyond chaotic scaling to predictable, process-driven expansion.
Operational discipline over hustle
Why working smarter isn't enough - you need disciplined execution every day.
Authority built through execution
Gaining market respect by delivering results, not just making promises.
Lessons learned from real failures and scale
Honest retrospectives on what went wrong and how to fix it at scale.
Built on Experience
A track record of building tools that simplify complexity.
Accucia Softwares
Incorporated 2018. Over 730 custom software projects delivered across industries.
ElevatorPlus
Launched 2022. The operating system for 200+ elevator companies in more than 20 countries.
AdBanao
A business promotion platform for small businesses, serving over 50 lakh users across India.
What Elevator Leaders Are Saying
Honest feedback from elevator business owners and professionals who've read the book.
Thank you very much for personally presenting your book ElevatorPlus to me. I truly appreciate the gesture. ElevatorPlus is a much-needed and timely application for the vertical transportation (VT) industry. Your book clearly explains the background of the domain and highlights why such a digital solution is essential for modern elevator businesses. I strongly believe this will help industry professionals, especially new entrants, understand both the operational and technological aspects of VT more clearly.
The book is well written, informative and eye opener for elevator businesses. Felt like all problems highlighted are own ones.
Was reading your book and could not keep it down, finished in one go. I could relate to every line in the book as I have encountered it through my career, until the organization got organised. Your book is a must read for all Elevator professionals.
"Business Thinking Without Noise"
Ready to Build With Clarity Instead of Chaos?
Ninety-one pages. One evening. Written by someone who has spent years inside elevator companies watching the same six problems repeat.
The Software
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